1. 国际银行业务部协助本地客户开立海外汇丰户口； 

2. 国际银行业务部会全程跟进客户的开户申请，包括：致电联系客户填写申请表格，检查客户的开户文件，并在成功开户后通知客户。

1. International Case Management Team helps local customer to apply for overseas HSBC account;

2. International Case Management Team is the single point of contact during customer's account opening process, eg contact customer to complete the application form, review customer’s account opening documents, and make welcome call after the account has been opened.

任职要求

1. With customer service experience, with complaint handling or e-commerce experience is plus;

2. Excellent communication skills in spoken and written English and Mandarin. Cantonese is a plus;

3. Has exceptional and updated knowledge of Banking products, systems and processes;

4. Is well organized and depicts professional image; provides exemplary customer service;

5. Is self-motivated and has the drive to overachieve on goals and targets set out;

6. Shift: Rotation shift (07:00-24:00) or fix overnight (23:00-07:00).

1. 具有客户服务相关工作经验，有投诉处理或电商相关工作经验优先；

2. 英语和国语听说读写流利；最好会粤语；

3. 熟悉银行产品，系统及流程；

4. 条理清晰，形象专业，能提供卓越的客户服务；

5. 自我激励，有动力实现和超越设定的目标和指标；

6. 上班时间：轮班制7:00-24:00或者通宵班23:00-7:00。